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Silver Support Package

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Product Description

Product Support: 

UNLIMITED, PLUS 1 hour camera tutorial by phone or in our Melbourne office.

Application Support:

5 hours phone or email

1x Live Online Tutorial (camera operation)

Annual calibration check

10% discount off any classroom training courses booked within support period.


Terms & Conditions

1. All support packages expire 12 months from date of purchase. Unused hours/services cannot be used after this date.

2. Within 12 months of purchasing a thermal imager customers may upgrade their purchase to include the support package of their choice at the reduced “with imager” price. Support packages purchase in this manner will expire 12 months from the purchase date of the thermal imager. (e.g. a customer purchases a thermal imager on 14th April and purchases an “upgrade” support package on 25th May. This support package will expire on 14th April of the following year.)

3. All support hours are deducted in 15 minute blocks.

4. The loan camera provided in the Platinum support package is for a period of up to 4 weeks, a minimum of 1 week per loan applies.  The support package does not include freight and insurance to and from the customer.


Product Support               Technical support related directly to the functionality and operation of thermal imager hardware and software. 

Application Support         Support related directly to imaging practices, techniques, infrared theory, standards compliance, reporting requirements or anything of a consultative nature.


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