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Warranty & Returns

Returns will be accepted in accordance with statutory rights and obligations as defined by the Australian Commonwealth and Victorian State Governments. This includes items that are not fit for purpose or of merchantable quality or do not match the description given. I.P.I. does NOT offer refunds or exchange for change of mind returns.

In the event that a request for return due to change of mind is accepted a restocking fee of 20% will apply to the total sale amount.

All items are to be returned at the expense of the purchaser and a minimum amount of 1 hour service time will be charged if goods are found to be in fit working order or outside of warranty period. Any applicable repair/service and freight charges must be paid on completion of service prior to goods being shipped or collected.


The following is an excerpt from our standard "Conditions of Sale" regarding terms for warranty items:


7.1 Where the Equipment is sold ex-rental, ex-demo or second hand the warranty applying to it in respect of a fault with the Equipment will be for a period of 120 days from the date of delivery unless otherwise stated in the Sale Agreement.

7.2 Where the Equipment is sold new, the warranty and period of warranty in respect of any fault in the Equipment will be the warranty and period of warranty permitted by the manufacturer of the Equipment unless otherwise specified in the Sale Agreement

7.3 The warranty in clause 7.1 and 7.2 does not apply:

(a)Where any fault of the Equipment has been caused by misuse, neglect, accident or abnormal conditions of operation or use contrary to the manufacturer’s recommendations or operating instructions.

(b)To consumable parts which have ceased working due to normal or improper use, including but not limited to; electrodes/sensors, buffer/calibration solutions, repair and service kits, and batteries.

7.4 I.P.I. will at its sole and absolute discretion determine whether any warranty under the Sale Agreement applies to any fault claimed in respect of the Equipment and if I.P.I. determines that the warranty applies it will at its sole and absolute discretion either:

(a) at its own expense, repair or replace the Equipment and return the Equipment to the Purchaser at the Purchaser’s expense freight pre-paid, or

(b) refund to the Purchaser the purchase price upon return of the Equipment.

I.P.I. will not be responsible for any indirect or consequential loss of the Purchaser and the warranty given in clause 7 extend only to the original Purchaser.

Please fill out the Return Material Agreement Form with all goods being returned


Turtle Tough RMA Form